Refund policy
Refund & Subscriptions Policy
Refunds Policy
Effective from: 01/05/2025
At Mightons Organic, we take pride in delivering fresh, high-quality sea moss. Due to the perishable nature of our products, we can only offer refunds under specific conditions outlined below.
Eligibility for Refunds
We will issue a refund only if:
-
The product arrives damaged – e.g., broken seals, leakage, or visible spoilage upon delivery.
-
The order is held in transit for over 48 hours after dispatch, resulting in spoilage or unusable condition.
How to Request a Refund
To request a refund, you must:
-
Contact us at mightonsorganic@gmail.com within 24 hours of receiving your delivery
-
Provide clear photos showing the damaged product and packaging
-
Include your order number and delivery tracking information
We will review your request and respond within 1–2 business days.
Non-Refundable Situations
We do not issue refunds in the following cases:
-
If the product was delivered on time and in good condition
-
If you missed the delivery or were unavailable at the delivery address
-
If the address provided was incorrect or incomplete
-
If you failed to contact us within the stated time frame
Replacements
In certain cases where a refund is not granted, we may offer a replacement product at our discretion.
Subscriptions Policy
Last Updated: 28/08/2026
Our Subscribe & Save service allows customers to receive eligible Mighton’s Organic products automatically at their chosen frequency while receiving a subscription discount.
Subscriptions are managed through Recharge and are subject to this Subscription Policy alongside our general Terms & Conditions, Delivery Policy and Refund Policy.
Subscription Discounts
Your subscription discount is based on your selected delivery frequency:
* Every 7 days — 20% off
* Every 14 days — 15% off
* Every 21 days — 12.5% off
* Every 28 days — 10% off
Subscription discounts apply to eligible products only.
Unless specifically stated otherwise, subscription discounts cannot be combined with other discount codes, promotions or offers.
Recurring Payments
By starting a subscription, you authorise recurring payments for your selected products at the frequency you choose.
Your payment method will automatically be charged when each scheduled subscription order is processed.
Any applicable delivery charges will be shown as part of your subscription order.
Managing Your Subscription
Subscriptions are managed through Recharge.
Depending on the options available within your subscription account, you may be able to:
* Change your delivery frequency
* Skip an upcoming order
* Pause your subscription
* Update your payment details
* Update your delivery details
* Cancel your subscription
You are responsible for ensuring your payment and delivery information is kept up to date.
Cancellations, Skips & Changes
You may cancel your subscription at any time.
However, cancellations, skips or changes must be made at least 48 hours before your next scheduled order is due to be processed if you want the change to apply to that upcoming order.
This means 48 consecutive hours, including weekends and bank holidays. It does not mean 48 working hours.
If an order has already entered processing, cancelling or changing your subscription will apply to future orders and will not automatically cancel or refund the order currently being processed.
Changes Made by Mighton’s Organic
From time to time, we may need to make changes to an existing subscription. This may include changes to:
* Subscription pricing
* Discount percentages
* Delivery frequencies
* Eligible products or variants
* Product availability
* Delivery charges
* Subscription benefits
* Other subscription terms or arrangements
Where Mighton’s Organic makes a material change that affects an existing subscription, we will provide at least seven working days’ notice before that change takes effect.
Where applicable, customers will have the opportunity to manage or cancel their subscription before the change takes effect.
We may also update this Subscription Policy from time to time. Where an update materially affects an existing subscription, we will provide appropriate notice in accordance with this policy and applicable consumer law.
Product & Price Changes
Our product prices may change from time to time.
Where the standard price of a subscribed product changes, the price of future subscription orders may also change while retaining the applicable subscription discount.
Where a price change materially affects an existing subscription, customers will be provided with at least seven working days’ notice before the new price takes effect.
Product Availability
All subscription products remain subject to availability.
If a subscribed product or variant becomes temporarily unavailable, we may delay or skip the affected order and contact you where appropriate.
We will not substitute a materially different product without notifying you.
Failed Payments
If a recurring payment is unsuccessful, Recharge and/or our payment provider may attempt to process the payment again.
Your subscription order may be delayed until payment has been successfully received.
Continued payment failure may result in the affected order being cancelled or the subscription being paused or cancelled.
Delivery
Subscription orders are subject to our standard Delivery Policy.
Customers are responsible for providing accurate and up-to-date delivery information.
As some Mighton’s Organic products are fresh and perishable, customers are responsible for receiving, refrigerating and storing products according to the storage instructions provided.
We cannot guarantee changes to a delivery address for an order that has already entered processing.
Subscription Refunds & Returns
Subscription orders are subject to our Refund Policy and your statutory consumer rights.
Because some Mighton’s Organic products are fresh or perishable, certain cancellation and return rights may differ from those applying to non-perishable goods.
Nothing in this Subscription Policy affects your statutory rights.
Promotions
From time to time, we may offer introductory subscription discounts, promotional pricing, gifts or other subscription offers.
Individual promotions may have additional eligibility requirements, restrictions or expiry dates, which will be stated as part of the relevant offer.
Cancelling Your Subscription
Cancelling your subscription stops future recurring orders, subject to the 48-hour cut-off explained above.
Cancelling a subscription does not automatically cancel an order that has already entered processing.
Contact Us
If you need assistance with your subscription, recurring payment or upcoming order, please contact Mighton’s Organic using the contact details provided on our website.